Refund policy

GENERAL RETURNS

For general returns please email hello@mixedbydesignshop.com​ to request a return authorization.  Please provide the following:

  • Reason for return
  • Return shipping preference
    • Ship via your preferred carrier
    • Request a return shipping label from Mixed by Design by RJohnston Interiors.
    • Note, for either method:
      Returning an item is at your own risk. You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.

 

Our customers are responsible for return shipping. Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns sent in that arrive with postage due will be returned to sender. Please allow 3-5 business days, from the date of receipt, to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account.

 

RUG RETURNS

Please contact our Customer service team at hello@mixedbydesignshop.com​ to obtain a return authorization form (referred to as “RAF.” or “RMA”). Our customers are responsible for return shipping. Once the rug has been received, a quality control review will be issued. This process takes approximately 3-5 business days from the date of receipt. A refund will be issued within 5-7 business days of this review. Refunds are less original shipping costs and a 20% restocking fee per rug [note: if the rug qualified for “free Shipping”, the refunds are less original shipping fees and restocking fees]. Please note, backorder dates are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we receive them. 

Requirements for returned rugs: 

  • Item(s) has been delivered within the last 10 days. 
  • Rug must be unused and in its original packaging. This includes all original packaging material and original factory information and paperwork. Do not write or put any markings on the outside of the packaging.
  • Any customized size is non-refundable.

 

LIGHTING RETURNS

Please contact our Customer service team at hello@mixedbydesignshop.com​ to obtain a return authorization form (referred to as “RAF.” or “RMA”). Our customers are responsible for return shipping. Refunds are made to the original method of payment, less original shipping and handling and a 20%-restocking fee. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect.  

Please note, once the fixture has been received, a quality control review will be issued. This process takes  approximately 3-5 business days from the date of receipt. A refund will be issued once completed within 7-10 business days, less return shipping and a 20% restocking fee (per fixture).

If you receive lighting that is incorrect or damaged, please notify our customer service team within 72 hours at ​hello@mixedbydesignshop.com​​ to file a claim.  Any notifications or claims outside of this window will be denied. We cannot process a claim or issue a return on lighting that has been installed. Returns sent in that arrive with postage due will be returned to sender.  

Requirements for lighting returns: 

  • Item(s) has been delivered within the last 10 days.
  • Item(s) are unused/uninstalled.
  • Item(s) must be in the original packaging. This includes all original packaging material and original factory information and paperwork.
  • The item(s) must be packaged exactly as it was shipped. Do not write or put any markings on the outside of the packaging. Any slight variation in the repackaging could cause the piece to be damaged in transit, making the return invalid.
  • Any customized lighting is non-refundable. This includes any changes to overall chain length (lengthening or shortening).

 

ARTWORK

All artwork is final sale. Once an order has been submitted, it cannot be changed or modified in any way.  We cannot accept returns on any artwork purchases. All artwork is carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of delivery. Please note, artwork may be impacted by delays in production. Our team will provide notifications on impacted pieces as soon as we receive them.

If a defect is discovered and/or delivery is refused, please contact our Customer Experience team within 72 hours at ​hello@mixedbydesignshop.com​.

 

MIRRORS

Please contact our Customer service team at hello@mixedbydesignshop.com​ to obtain a return authorization form (referred to as “RAF.” or “RMA”). Our customers are responsible for return shipping. Refunds are made to the original method of payment, less original shipping and handling and a 20%-restocking fee. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect.

Please note, once the fixture has been received, a quality control review will be issued. This process takes approximately 3-5 business days, from the date of receipt. A refund will be issued once completed within 7-10 business days, less original shipping.

If you receive a piece that is incorrect or damaged, please notify our Customer Service team within 72 hours at ​​hello@mixedbydesignshop.com​​ to file a claim. Any notifications or claims outside of this window will be denied. Please note, backorder dates are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we receive them.